Mahindra Truck and Bus
Mahindra and Mahindra is associated with technology
and engineering brilliance. Creating high-end trucks with many user-friendly
features is a norm. The Mahindra Blazo being
the newest one. Such engineering marvels make the entire journey of the
transporter as well as the trucker, comfortable and economical.
The
Mahindra Truck and Bus Philosophy
Mahindra Truck and Bus is a name to reckon
for when it comes to expert technology. Customer service is also something that
is valued and where it excels. Customer service at Mahindra isn’t just a
department but what every Mahindra employee believes in and also strives to
achieve it.
The Mahindra NOW reflects this and it not only believes in making high-agility, sturdy,
fuel-efficient vehicles but also ensures the best service possible for its
customers.
The
Mahindra Now
A team of trained technicians handle the
Mahindra Now. The truck drivers need to just call MTBD NOW at 1800-200-3600,
choose the language that they are comfortable with and place their request. This enables
them to conveniently communicate with the technician and explain the reason of
the call. Every fault has been labelled with a code. The labeling system enables
the technicians at the centres to precisely understand the cause of the
breakdown. This facilitates them to give immediate solution. The technician
then goes through the troubleshooting and fixes the issue so as to make the
driving experience, a smooth one. In an interview Dr Venkat Srinivas, Vice President
and Head - Engineering & Product Development, Mahindra Truck and Bus
Division says, “Mahindra has successfully been able to eliminate the anxiety
associated with any critical fault, the truck driver has to face. Basis this
there is stratification of these faults: faults that are critical to fix and
the ones that are ‘nice to know information’, bugs, errors that pass on
learning to the team. The critical ones are immediately looked into. The Mahindra
NOW centres with well trained technicians and engineers help the truck driver
out. All these faults have been labelled and each label passes on till the time
request is closed. Each label is reviewed and analysed for better
troubleshooting. All this is more than just a ‘check engine’ light.”
The truck drivers can avail reliable service
at their fingertips 24*7 using MTBD NOW. With its new stance, the MahindraTruck and Bus offers truck back on the
road within 48 hours. This means that the vehicle downtime is reduced
drastically and high performance is always guaranteed. If the return of truck
fails within the stipulated time-frame then the division is ready to pay INR
1000 each day.
Check out the following video to know more about Mahindra Now:
