Showing posts with label Helpline. Show all posts
Showing posts with label Helpline. Show all posts

Saturday, May 18, 2019

FuelSmart Technology - For Savings, Performance, & Versatility



Truck owners struggle to achieve profitability due to the following reasons:

  1. Diesel prices constantly rising, and
  2. Varying service conditions—heavy loads over flat roads, heavy loads over steep inclines, and light/zero loads.

How To Tackle The Problem
Price rise is countered by making engines more and more efficient, while varying service conditions call for the ability to switch three different engines in and out of the same truck on the fly!

Mahindra To The Rescue
Guess what? Both challenges have been addressed by Mahindra’s range of specially designed heavy commercial vehicles (HCVs), which use CRDe technology with electronically controlled diesel fuel injection. The combination of fuel economy and versatility in handling service conditions ensures profitability.

How CRDe Works
CRDe has an electronic control unit as a “brain”, which gets information about RPM, rail pressure, coolant temperature, oil pressure, and accelerator pedal from sensors. The engine’s mPOWER FuelSmart multi-mode switch reconfigures the engine for service conditions on the fly, adding life and performance to it.

Mahindra's 7.2 L FuelSmart engine has immense reserve capacity and is backed by 10 years of CRDe expertise. It delivers better mileage without the loss of power, pickup, or pulling ability—all with cleaner emissions, to keep you running for years.

Efficiency Innovation
The FuelSmart engine is one-of-its-kind in frugal fuel consumption. Its high fuel economy along with high performance with a high-pressure common-rail fuel injection system.

The Heavy-duty FuelSmart engines also feature the following innovations:

·         Unique individual cylinder head design lowers maintenance and repair costs
·         Modular cylinder head gasket for low replacement cost and ease of service
·         Wet liner design for minimum replacement cost
·         A water pump driven by the engine gear train instead of the belt, allowing trouble-free operation while also lowering chances of belt failure
·         Enhances vehicular capability to handle Dynamic road and load conditions
·         Optimised for Varied Duty cycles

Thursday, December 13, 2018

3 BLAZO X 31 Can Get You a New BLAZO X 31 totally free in 5 Years!



Mahindra BLAZO X 31 saves rupees at a rate that would get you a BLAZO X 31 trucks free in 5 years. Enabled by Mahindra’s first-mover advantage on the latest technologies, the BLAZO X range of HCV trucks has smashed the ceiling on savings, amidst the current fuel price hike and uncertain Freight rates.

Lowest Maintenance & Total Cost of Operation (TCO)
BLAZO X 31 has the lowest TCO across the segment. Its scheduled 30,000 km maintenance requires a change in only the DCU filter, whereas competitors’ trucks also need changes in dampener kit and air oil separator. Maintenance cost for 3,60,000 km or 4 years is Rs.14, 640 for X 31, whereas it is between Rs. 60, 225 and 90,000 for the competition. BLAZO X 31 also has the lowest diesel exhaust fluid consumption  (i.e., AdBlue), 30% less than the competition. The three-bellow lift axle provides a ground clearance of 190/130 mm, compared to the competition’s 180/120 mm; this minimizes vehicle damage and saves the cost of adding leaf springs or modifying the suspension.

Power & Displacement
The best-in-class Mahindra mPower FuelSmart engine, with the largest displacement in the segment—7.2 litres that delivers 274 HP highest in the HCV segment. This, together with the FuelSmart technology, ‘Turbo’, ‘Heavy’, and ‘Light’ multi-mode switches, ensures more reserve power, greater engine life, and the best fluid efficiency in the segment. The truck also clocks more trips at a lower cost and has faster turnaround time.

Fuel Efficiency
Competitors’ trucks need 550 litres in a month, owners pay for 580 litres, while a BLAZO X 31 needs only 510 litres. This puts money directly into the fleet owner’s pockets from the get-go and reduces the effort of negotiating with drivers on price.

Industry-first Savings Packages from Mahindra

BLAZO X 31 offers a guaranteed mileage, lowest in class oil drain intervals and lowest lubricant prices, Smart SCR Airless technology for added savings towards ADBlue consumption and an industry-first
6 years/6 lakh kms transferable warranty for the most hassle-free owner experience in its class.

Friday, February 17, 2017


Mahindra has always believed in making a difference in its customers lives by being customer centric and providing matchless service. Their Truck and Bus Division can be taken as a chief example reinforcing this belief, and, the new initiatives launched on 15th February, 2017 act as a testimony to their noble philosophy.


Mahindra Truck and Bus Division (MTBD) has introduced one-of-its-kind service support for the Indian trucking industry. Every 60 kilometers, there is a service station installed along the route connecting Delhi and Mumbai. Post the success of its Delhi-Mumbai Service Corridor, the company is driven to deepen its commitment and dedication towards its customers and so, it launched this unique service initiative to make available reliable and quality service support on the Delhi-Mumbai Service Corridor.







Mahindra offers 2 exclusive guarantees for its customers as follows: -
  1.      Mahindra service support will reach the breakdown spot on the Delhi-Mumbai Service Corridor within 2 hours, failing which, the company will give INR 500 to the trucker per hour.
  2. .       Mahindra will make sure that there is guaranteed availability of 150 fast moving maintenance parts at the plaza. If not, then it will be given to the customer for free.

These steps will ultimately result in reduced downtime for customers, with higher uptime, more trips and increased earnings. The company has also declared that, in addition to the MPARTS Plazas that are already there at 7 strategic locations across India, 26 more such Plazas will be built by the end of FY18. This move will ensure that fair priced and genuine parts are available to truckers pan India.

In the words of Mr. Rajan Wadhera President and Chief Executive, Truck and Powertrain Division, Mahindra and Mahindra Ltd., “On the heels of the highly successful superior mileage guarantee and 48 hours uptimeguarantee, we have now decided to launch disruptive and unprecedented after-sales guarantees to further reinforce our Customer Value Proposition. With these initiatives, we take one more significant step closer to our ultimate goal - to be the MOST TRUSTED CV brand of India”.  



Mahindra’s service centers will perform emergency repairs, part replacement and health checkup for the vehicle along with service guarantees so that customers can be certain of the service availability along the Delhi-Mumbai Service Corridor route. They will also launch a campaign towards building awareness and educating its customers about all the facilities at the service points.

Wednesday, June 8, 2016

Mahindra NOW, a 24x7 unique service helpline

Mahindra and Mahindra is associated with technology and engineering brilliance. Creating high-end trucks with many user-friendly features is a norm. The Mahindra Blazo being the newest one. Such engineering marvels make the entire journey of the transporter as well as the trucker, comfortable and economical.

The Mahindra Truck and Bus Philosophy  
Mahindra Truck and Bus is a name to reckon for when it comes to expert technology. Customer service is also something that is valued and where it excels. Customer service at Mahindra isn’t just a department but what every Mahindra employee believes in and also strives to achieve it.
The Mahindra NOW reflects this and it not only believes in making high-agility, sturdy, fuel-efficient vehicles but also ensures the best service possible for its customers.

The Mahindra Now
A team of trained technicians handle the Mahindra Now. The truck drivers need to just call MTBD NOW at 1800-200-3600, choose the language that they are comfortable with and place their request. This enables them to conveniently communicate with the technician and explain the reason of the call. Every fault has been labelled with a code. The labeling system enables the technicians at the centres to precisely understand the cause of the breakdown. This facilitates them to give immediate solution. The technician then goes through the troubleshooting and fixes the issue so as to make the driving experience, a smooth one. In an interview Dr Venkat Srinivas, Vice President and Head - Engineering & Product Development, Mahindra Truck and Bus Division says, “Mahindra has successfully been able to eliminate the anxiety associated with any critical fault, the truck driver has to face. Basis this there is stratification of these faults: faults that are critical to fix and the ones that are ‘nice to know information’, bugs, errors that pass on learning to the team. The critical ones are immediately looked into. The Mahindra NOW centres with well trained technicians and engineers help the truck driver out. All these faults have been labelled and each label passes on till the time request is closed. Each label is reviewed and analysed for better troubleshooting. All this is more than just a ‘check engine’ light.” 



The truck drivers can avail reliable service at their fingertips 24*7 using MTBD NOW. With its new stance, the MahindraTruck and Bus offers truck back on the road within 48 hours. This means that the vehicle downtime is reduced drastically and high performance is always guaranteed. If the return of truck fails within the stipulated time-frame then the division is ready to pay INR 1000 each day.


Check out the following video to know more about Mahindra Now: