Thursday, June 16, 2011

Ok service – No Longer Ok

Poor truck maintenance plays a major role in trucking calamities. Trucks pass through great deal of work on the road pulling massive and hefty loads. Due to such extreme workload taken by the vehicles, proper maintenance & monitoring the parts is very important as it plays a vital role in functioning of the truck. To avoid any upkeep issues – Mahindra Navistar has announced India’s first Help center for truckers.

Mahindra Navistar has launched India’s first multi-lingual help desk that will enable drivers to find solutions and cut down the downtime.
Some of its significant aspects
  • Expert on call –Mahindra Navistar Help desk provides professional assistance which solves the problem proficiently and reduces the downtime of the truck driver & his firm.
  • Multilingual – The service is accessible in different languages to help drivers communicate better and find an effective solution for the difficulty.
  • Supervised Calling – All the calls to the Help desk are monitored closely so that effective solutions can be delivered and problems can be resolved in speedy manner.
  • Collaborative communication – The system has a two way calling functionality which helps the expert to call back to avoid the hold time & find immediate solutions

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